Terms of Service.

1.Agreement to these terms

Welcome to Dandy. These Terms of Service (the "Terms") are a binding agreement between you and Dandy Home Services, LLC ("Dandy," "we," "us") and govern your use of our website, waitlist, mobile experiences, and handyman membership services (together, the "Services"). By joining the waitlist, purchasing a membership, scheduling a visit, or otherwise using the Services, you agree to these Terms. If you don't agree, please don't use the Services.

2.What Dandy is

Dandy is a subscription home-maintenance service. Each membership pairs your home with a dedicated, full-time Dandy handyman (your "Dandyman") who serves a limited number of homes — currently up to 50 — in a single neighborhood. Membership includes recurring visits on the cadence you select, visit preparation, and parts sourcing, all as described on our website at the time you subscribe.

3.Eligibility and your account

You must be at least 18 years old and the owner of the home (or an authorized resident with the owner's permission) to purchase a membership. You agree to provide accurate information — including your service address and contact details — and to keep it current. You're responsible for activity that occurs under your account.

4.Membership, billing, and cancellation

Memberships are billed at the rate shown at signup (currently $149 per month) on a recurring monthly basis, month-to-month, until canceled. You may cancel anytime, effective at the end of your current billing period; we don't charge cancellation fees. Fees are non-refundable except as expressly provided in these Terms (including the Dandy Guarantee in Section 8) or as required by law. We may change membership pricing with at least 30 days' advance notice; changes take effect at your next billing cycle after the notice period.

Cadence, not credits. Membership provides service visits on your selected cadence (for example, monthly short visits or a quarterly half-day). Visit time is not a bank of hours: unused visit time does not accumulate, roll over, or convert to credits or refunds.

5.Scheduling, access, and missed visits

Visits are scheduled in advance with your Dandyman. You agree to provide safe, reasonable access to your home at the scheduled time. If you need to reschedule, please give us at least 48 hours' notice and we'll find the next available slot. If we can't access the home at a scheduled visit, or a visit is canceled with less than 48 hours' notice, that visit may be counted as delivered for the billing period. If we miss or cut short a scheduled visit, we'll make it up promptly at no cost to you.

6.Scope of work

Your Dandyman performs the preventative maintenance and everyday repairs described on our Services page, and generally any task that can be completed safely within your scheduled visit. Some work is outside our scope — including roofing, major plumbing, major electrical, HVAC repair, tree work, foundation or structural work, remodels, hazardous-material removal, and any work requiring specialty contractor licensing. Your Dandyman may decline any task he reasonably determines is unsafe, outside scope, or not completable within the visit; where we can, we'll help you find a qualified specialist. Referrals are provided as a courtesy — specialists are independent businesses, and Dandy isn't responsible for their work.

7.Parts and materials

Membership includes your Dandyman's labor, visit preparation, and the legwork of sourcing parts and materials. The cost of the parts and materials themselves is your responsibility unless we say otherwise in writing. For anything beyond incidental supplies, we'll tell you the expected cost and get your approval before purchasing, then bill it at cost with your next charge or invoice.

8.The 30-day Dandy Guarantee

We stand behind the work. If something we did during a visit isn't right, tell us within 30 days of that visit and we'll return to fix it at no additional charge. And if you're not happy with your first month of membership, contact us within 30 days of your first visit and we'll refund that month's membership fee. The Guarantee covers our workmanship; it doesn't cover product defects in parts (which carry their manufacturers' warranties), unrelated or pre-existing conditions, or damage caused by others.

9.Your responsibilities

You agree to: (a) secure pets during visits; (b) tell us about known hazards in the home (for example, asbestos, damaged wiring, or structural issues); (c) not ask your Dandyman to perform out-of-scope, unpermitted, or unsafe work; and (d) treat your Dandyman with basic courtesy. We may decline or discontinue service — with a prorated refund of any prepaid, undelivered period — where a home or situation is unsafe or these Terms are violated. Hiring a current Dandy employee directly for off-the-books work during your membership and for 12 months after is not permitted.

10.Not an emergency service

Dandy is scheduled home care, not an emergency line. For gas leaks, flooding, fire, electrical emergencies, or anything dangerous, contact 911 or the appropriate utility or emergency professional immediately.

11.Disclaimers

Except for the express Dandy Guarantee above, the Services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that maintenance will prevent all future failures or that the website will be uninterrupted or error-free.

12.Limitation of liability

To the fullest extent permitted by law: (a) Dandy will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data; and (b) Dandy's total liability for any claim arising out of or relating to the Services will not exceed the greater of the membership fees you paid to Dandy in the 12 months before the event giving rise to the claim or $500. Nothing in these Terms limits liability that cannot be limited under applicable law, including for gross negligence or willful misconduct.

13.Insurance and our team

Dandymen are background-checked, full-time W-2 employees of Dandy, and Dandy maintains general liability insurance for the work we perform. If you believe a visit caused property damage, notify us at bill@hidandy.com within 7 days so we can make it right.

14.Waitlist and neighborhood drops

Membership availability is limited by neighborhood. Joining the waitlist doesn't guarantee a membership; spots are offered when your neighborhood opens ("drops"), typically first-come, first-served, and may sell out. Waitlist position, drop timing, neighborhood boundaries, and capacity are at our discretion and may change.

15.Communications

By joining the waitlist or membership you agree to receive service-related emails (and texts, if you opt in) about drops, scheduling, and visits. Marketing messages always include a way to opt out. Message and data rates may apply to texts.

16.Privacy

Our collection and use of personal information is described in our Privacy Policy, which is part of these Terms.

17.Intellectual property

The Dandy name, logo, website, photography, and content are owned by Dandy or its licensors and protected by law. We grant you a limited, personal, non-transferable license to use the website for its intended purpose. Please don't copy, scrape, or reuse our content without written permission.

18.Changes to the Services or these Terms

We're a growing service and these Terms may evolve. If we make material changes, we'll notify you (for example, by email or a notice on the site) at least 14 days before they take effect. Continuing to use the Services after changes take effect means you accept the updated Terms. If you don't agree, cancel before the effective date.

19.Governing law and disputes

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-laws rules. Before filing any claim, you agree to contact us at bill@hidandy.com and give us 30 days to work it out informally — most things are fixable with a conversation. Any dispute that can't be resolved informally will be brought in the state or federal courts located in Fulton County, Georgia, and both parties consent to their jurisdiction.

20.Contact

Questions about these Terms or the Services: